Frequently Asked Questions
Check most frequently asked questions here.
Returns
- Items must be returned within 15 days of the purchase date.
- The product must be in its original packaging and condition.
Proof of purchase is required for all returns.
To Read the full Policy, please click here : Return Policy
The best way to change your order is to contact our support at support@eurekaexplore.com. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Shipping
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support at : support@eurekaexplores.com and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.